www.tourhockey.com will process returns and refunds only for items that were purchased directly from www.tourhockey.com within the last 30 days. If you need to return an item, please see our Return Guidelines below to ensure proper processing. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund.
In order to receive a refund, please Submit a Returns Authorization Request using the Return Guidelines below in order to receive a Returns Authorization Number. You are responsible for the cost of returning the item(s) to www.tourhockey.com unless the return is a result of our error.
Returns will not be accepted, and will be returned to sender, without a proper RMA (Returns Authorization Number).
Once your return is received, a credit for the full purchase price (plus tax excluding outbound shipping cost) will be issued to the credit card used to purchase the item(s) you are returning.
You may submit a request to return new, unused items that were ordered from www.tourhockey.com in the last 30 calendar days.
You are responsible for the cost of returning the item(s) to www.tourhockey.com unless the return is a result of our error. The Roller Derby Companies (Roller Derby, Tour, Lake Placid, 360 Inc. CAS) reserve the right to repair or replace the defective merchandise.
A Returns Authorization Request must be sent to firstname.lastname@example.org with the following information included in the body of the email:
- Order number
- Ship To name, address, phone number and email address of the order
- Your name, phone number and email address (if different than above)
Once approved, you will receive a Returns Authorization Number to include with your return.
Items must be returned in the original packaging (product and packaging must be in new condition) along with the invoice or packing slip and Returns Authorization Number.
Please allow 2 weeks from receipt of return for processing.